Data We Collect

Last updated: March 2026

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KryVervoer only collects data that is necessary to provide the service. We do not collect data we don't need, and we never sell your data to third parties.

Account Information

When you create a KryVervoer account, we collect:

Data	Why we collect it	Retention
First name & last name	To identify you on the platform	Until account deletion
Email address	To log you in and contact you	Until account deletion
Password	To secure your account (hashed by Firebase Auth, never stored in plain text)	Until account deletion
Role (Parent or Driver)	To show you the right features	Until account deletion
Profile picture	To display on your profile and map tooltip	Until account deletion

Driver-Specific Information

If you register as a driver, we additionally collect:

Data	Why we collect it	Retention
Vehicle type	To help parents filter by vehicle	Until account deletion
Vehicle capacity	To show available seats to parents	Until account deletion
Price per month	To display your rate on your profile	Until account deletion
Supported schools	To match you with parents at those schools	Until account deletion
Languages spoken	To help parents filter by language	Until account deletion

Location Data

We collect your approximate location when you set it in the app. For full details see our Location Data policy.

Data	Why we collect it	Retention
Latitude & longitude	To show you on the driver map	Until account deletion
Human-readable address	To display your area on your profile	Until account deletion
Consent date	To record that you agreed to location storage	Until account deletion

Messages & Chats

When you use the in-app chat, we store:

Data	Why we collect it	Retention
Message content	To deliver messages between users	Until account deletion
Sender ID	To identify who sent each message	Until account deletion
Timestamp	To order messages chronologically	Until account deletion
Read receipts	To show when messages have been read	Until account deletion
Reply references	To link reply messages to their original	Until account deletion

💬 Messages are only visible to the two participants in a conversation. KryVervoer staff can access messages for moderation or support purposes only.

Reports & Tickets

Data	Why we collect it	Retention
Report content	To investigate driver reports	Until resolved + 90 days
Reported driver ID	To identify who was reported	Until resolved + 90 days
Reporter user ID	To follow up with the reporter	Until resolved + 90 days
Support ticket content	To resolve app issues	Until resolved + 90 days
Submission timestamp	To track when issues were raised	Until resolved + 90 days

Technical Data

Firebase automatically collects some technical data when you use the app:

Data	Why we collect it	Retention
Authentication tokens	To keep you logged in securely	Session based
Firebase Analytics events	To understand how the app is used	Up to 14 months

🔒 KryVervoer does not use advertising trackers, third-party analytics beyond Firebase, or sell data to advertisers.

Data we do NOT collect

ID numbers or passport numbers
Bank account or payment details
Real-time or continuous location tracking
Device contacts or call logs
Browsing history outside of KryVervoer
Children's personal information directly

How your data is stored

All data is stored in Google Firebase Firestore and Firebase Authentication, hosted on Google Cloud infrastructure with encryption at rest and in transit. Firebase complies with ISO 27001, SOC 1, SOC 2 and SOC 3 standards.

Your data is stored on servers that may be located outside South Africa. By using KryVervoer you acknowledge this cross-border transfer in accordance with POPIA section 72.

Questions about your data?

Email kryvervoer@gmail.com and we will respond within 30 days.